FAQ

Find below our frequently asked questions

Where do you ship?

We currently ship in Ghana and Nigeria.

For shipping outside of these countries please contact us.

How long does it take to ship my order?

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping times for all parts of the country are listed below

  • Accra 3-4 days
  • Outside Accra 5-7 days
How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

What payment methods do you accept?
You can purchase on our website using MTN Mobile Money, Vodafone Cash, Airtel Tigo Money and a debit or credit card.

We additionally offer support for Paypal and Google Pay for international customers.

You can chose these payment methods at checkout.
Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: GHS, NGN, USD, GBP and EUR 

If your credit or debit card uses another currency, then you will be charged in USD.  Your bank will apply the corresponding  conversation rate of the currency you choose.

Do you accept returns?

We do accept returns in respect to the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns within Ghana are free. You can refer to the delivery paper within your package to perform organize your return.

Returns from outside of Ghana are the responsibility of the buyer.

Feel free to contact our support agents through our helpdesk for more details

Do you offer a referral program? How does it work?

We have created a referral program to thank our customers for referring their friends and family. 

To refer someone, you will first need to have an account on our online store. After that you can head to your profile page to get your personalized referral link.

Any of your friend who decides to place their first order using your referral link will get enjoy a  GH¢10  discount. In return you will be credited to GH¢10 too for helping us spread the word.

For more information, please refer to our referral program terms & conditions.

Do you have physical stores?

We currently don’t have any physical stores under our brand name. However, we do have several distributors in Europe, the US and China.


Is there a warranty?

We guarantee any of our product placed and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

Still have a question?

Please contact us for more information.

Get in touch